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What is the Ensuites On Tow Service Guarantee?
Ensuites On Tow has an absolute commitment to high quality customer service. We know you will not be disappointed with our products and to ensure you always experience the best possible service, we offer you (our Customer) this Service Guarantee:
Our Service Guarantee applies to all customers and relates to the provision of our professional “Service” fees (Delivery, Collection and Pre-Hire Cleaning) in conjunction with quality of our products and services.
Our Service Guarantee applies to:
Where a customer has a clear claim on our Service Guarantee it is provided on the form of “No Charge” for the usual service fees and any additional fees related to the specific service. Ensuites On Tow will simply waive any relevant service fees and this will be highlighted on the Hire Agreement. If you believe we have not delivered our services as promoted (and outlined in this document) please contact the Ensuites On Tow Franchisee directly to discuss your concerns. It is more likely that our operators will know they have not delivered to our high standards and will no doubt talk to you about this anyway! Where a customer has pre-paid any such service fees, the Ensuites On Tow Franchisee will refund all relevant Service Fees either by:
1800 368 287 (1800 EOT AUS)
Unit 3/141 Lindum Road, Hemmant QLD
Terms & Conditions Of Hire
Wagga Wagga, NSW
Pakenham Upper, VIC